Tell Me Something Good About Retail
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Tell Me Something Good About Retail
Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more...
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From Wiener Hats To Wisdom
In this episode, celebrated meeting design expert and corporate trainer Brian Walter joins the show to share his journey from retail beginnings to bec...
From Flat Sales to Record Breaking
When June sales went flat at her luxury women's store, Rebecca Weirda didn't make excuses. She rolled up her sleeves, had tough conversations with eve...
Retail’s Secret? Greeting Cards
💬 Guest: Patrick McCullough, President of Hallmark Business Connections
📅 Run Time: 35:15
🔗 Website: https://www.hallmarkbusiness.com
Finding Ways to Say Yes Always
Five conversations with retail entrepreneurs and experts who've built successful businesses by focusing on customer relationships, finding creative so...
Only 5% of Retailers Are Leaders—How to Fix That
In this episode, Ann Ruckstuhl, SVP and CMO at Manhattan Associates, to unpack the hard truths and high hopes revealed in the 2025 Unified Commerce Be...
Wisdom Behind the Windows: The Greatest Challenge in Retail is Merging Technology with Human Touch
In this podcast episode, host Bob Phibbs, known as the Retail Doctor, discusses the evolving landscape of retail technology and the importance of huma...
Wisdom Behind the Windows: Unlocking the Secrets to Employee Development and Customer Loyalty in Retail
In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, retail leaders discuss strategies for enhancing customer engagement, e...
Wisdom Behind the Windows: How Can Retailers Build Stronger Connections with Their Customers?
In this episode of "Tell Me Something Good About Retail," Bob Phibbs, the Retail Doctor, explores the importance of human connection in retail with va...
Wisdom Behind the Windows: How Can Retailers Foster Genuine Human Connections in a Digital Age?
In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, the Retail Doctor, the focus is on the importance of human connection...
Building Community Through Comics
Guest: Paul Landry, Co-owner of Crossover Comics (Montreal)
Location: 3560 Notre Dame West, Montreal (St. Henry neighborhood)
The Unexpected Marriage of Luxury Retail and Dining
In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the "Retail Doctor," converses with Charlie Koniver, principal at Odyssey R...
Battling Retail Burnout and Boosting Sales
In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the Retail Doctor, and Carol Leaman discuss the post-pandemic retail landsc...
Ecom Secrets To Grow Your Sales
Josh Orr, the founder of Capital Commerce and host of the Retail Initiative Podcast, is one of the leading voices in eCommerce today. He specializes i...
Teen Trainee to Retail Innovator: An Inspiring Path
In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, and Nicole Leinbach, founder of Retail Minded, delve into...
What Went Wrong At Ted Baker?
Chris was involved from the very beginning of Ted Baker in 1988 and headed up the Retail Team for over 30 years as the company's Global Retail Directo...
From Basement Beanbags to Beloved Brand: Lovesac's Entrepreneurial Saga
Shawn D. Nelson is the author of Let Me Save You 25 Years: Mistakes, Miracles, and Lessons from the Lovesac Story. He is the founder and CEO of the Lo...
Behind the Magic: Disney Retail Secrets with Jim Fielding
Jim Fielding is a respected retail and media industry veteran whose expertise combines storytelling, product innovation, merchandising, and consumer e...
Smart Customers, Stupid Companies: Revolutionizing Retail Experience
Michael Hinshaw is the founder and president of customer experience consultancy McorpCX and has been recognized on over a dozen "Top Global CX Influen...
Retail Podcast 1002: Michael Hinshaw Smart Customers, Stupid Companies
Bob Phibbs interviewed Michael Hinshaw, author, and president of MCorpCX, about balancing corporate amnesia with relevant customer personalization - a...
Differentiate or Die: Standing Out in Retail
Robert Grimmett is a visionary creative leader with over 20 years of experience shaping the retail landscape. Renowned for his work with iconic global...
Cool Ways Retailers Use AI
Jon Nordmark is co-founder and CEO of Iterate.ai launched in 2013. With an $82,000 marketing budget and no salespeople, Iterate's revenues grew profit...
It's All In The Data Collection
Renee is the Co-Author of best-selling book Next Generation Retail: How to Use Technology to Innovate for the Future which takes a deep dive into the...
How to Overcome Theft
CEO and Founder Nolan Wheeler comes from retail loss prevention and store operations with hypermarket, grocery, big box, electronics, and more. Fatigu...
When Pennies Matter
Robert M. Schindler is Professor of Marketing at Rutgers University in Camden, New Jersey. He has researched consumer perception, attitude, and motiva...
Disarming Unruly Customers
Christine Miles is the founder and CEO of EQuipt, an award- winning author, professional keynote speaker, consultant, executive coach, thought leader,...
Invigorating the dignity and loyalty of the frontline
In essence store management is trying to solve the problem of increasing the dignity of working in a physical store. Instead of taking steps to distan...
Bringing a Spark of Joy to Stores
Colleen Wilson is a retail executive with over two decades of management experience and an established record for driving strategies to increase custo...
Hear It From The CPAS
So many retailers buy what they like instead of buying what they need. Discover the four questions to ask yourself before purchasing anything as well...
Janel Anderson: Banishing Difficult Conversations
Dr. Janel Anderson is the founder of Working Conversations and a voracious researcher, author, and podcaster. During her conversation with Bob, Dr. An...
Shep Hyken: Getting Customers To Return
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Stree...
Kimberly McGlonn: Fashion as Catalyst for DEI Dialogues
Dr. Kimberly McGlonn is an advocate for justice & environmentalism, an advocacy that informs her approach to leadership in the fashion industry. As Fo...
Follow The Results: YouTube Ninja Nate Woodbury
Nate Woodbury is a popular YouTuber who creates videos about entrepreneurship and digital marketing. He started his channel in 2016 and has since amas...
Clint Pulver: The Undercover Millennial Shares Retail Stories
From ten years old Clint Pulver knew he had been given a moment. He shares that revelation and how it has informed everything he has done as a speaker...
Emmanuel Probst: Global Lead, Brand Thought-Leadership at Ipsos
We need products that make an impact on us and the world we live in. But how to understand a roadmap for changing your brand? Tiffany’s has done a gre...
Deanna Wallin: Retail Doesn't Have Time For Disaster
Deanna Wallin, a former nurse turned skincare pioneer, founded Naples Soap Company out of her passion for assisting individuals suffering from chronic...
Naomi Wheeless: Divising a Seamless Retail Strategy
Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position,...
Dan Hodges: Innovation Comes From Store Tours
Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company’s place in today’s marketplace. We identi...
Matt Lafone: The Store As Community Builder
Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete’s Foot with s...
Serge Khalimsky: The Mall is alive and well
Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard’s long-te...